It’s In The Details
Common Reasons Your Current Cellular Backup isn’t performing
And we know you can’t afford downtime
We frequently have people tell us that they have cellular backup now – either something they put in, or something put in by their current phone or POS company. But theirs does not work anywhere near as well as we say our cellular backup works…And they want to know why.
The differences they ask about are usually one of the following:
Their backup only keeps the POS system working (or only keeps the phones working).
When the Internet goes out, POS and phones stop working. Either they have to wait several minutes for the backup to come up, or in some cases have to call tech support and wait in queue for THEM to bring up the cellular backup. And if it is after hours….
When the Internet comes back up, it may stay on cellular until they call tech support to switch it back.
The Pizza Cloud Cellular Difference
Our router is constantly monitoring the primary Internet. Within a few seconds of a failure or congestion it snaps the traffic over to the cellular data modem. It does this so quickly that you do not even drop calls in progress much less have phones lose connection.
All automatic…all lightning fast.
Now…are we saying our routers are perfect?
That you will never have a second of downtime? No.
But the cellular backup hovers around 99.995% uptime. Also, we are dependent on the POS or web order service to be set up properly so web orders will “follow” the router when it jumps to cellular. Let us know what web order service you use and we can give you more details.
Check out Pizza Cloud Cellular Backup Performance During An Outage
See the image below